1. Canceling a subscription
You can open Stripe's billing portal from Oveloa Billing and schedule cancellation. Unless the portal states otherwise, the paid plan remains available until the end of the current billing period and will not renew afterward.
A scheduled cancellation is not the same as an immediately canceled subscription. Oveloa follows Stripe's verified subscription events, not a browser success screen.
2. Consumer withdrawal right
If you buy as a consumer through distance selling, you normally have 14 days from entering the service contract to give an unambiguous notice that you withdraw. Cancellation of future renewal and statutory withdrawal are different actions.
At checkout you may expressly request that Oveloa starts supplying the subscription before the 14-day period ends. If you later withdraw, Oveloa may charge only the proportionate amount for service supplied before your notice where applicable law permits. Mandatory rights are not limited by these terms.
You may email an unambiguous notice or use the standard withdrawal form. Keep proof of when it was sent. Oveloa will acknowledge an electronically submitted notice on a durable medium.
3. Failed or canceled generation credits
Oveloa reserves the displayed credit cost before supplier submission. If submission fails before acceptance, the reservation is released. If an accepted job later reaches a verified failed or supported canceled state, the customer’s reserved Oveloa credits are restored once, idempotently.
AI output varies and may contain visual inconsistencies. A preference-based dislike of a technically completed, accessible output is not automatically a provider failure. If an output is corrupt, inaccessible, materially incomplete or the supplier reports failure, contact support so Oveloa can restore eligible credits or arrange another appropriate remedy.
4. Other subscription refund requests
Contact support@oveloa.com with the account email, Stripe invoice reference and reason. Do not send card numbers. Eligible refunds are returned through Stripe to the original payment method.
Oveloa also reviews duplicate charges, technical failures, materially misdescribed service and other refund rights required by applicable law. A discretionary refund outside statutory rights depends on the circumstances and service already used.
5. Chargebacks and payment disputes
Approved refunds and chargebacks reverse any linked unused credit grant where possible. A full chargeback or unresolved payment dispute may place the account on a billing hold while it is reviewed. This prevents unpaid premium access without erasing history.
6. Contact
Billing support: support@oveloa.com.
Telephone: +47 47 21 81 57.